The Web Is a Customer Service Medium
Paul Ford,
FTrain.Com,
Jan 07, 2011
It's a good observation, and could be put any number of ways. I like this formulation: ""Why wasn't I consulted," which I abbreviate as WWIC, is the fundamental question of the web. It is the rule from which other rules are derived. Humans have a fundamental need to be consulted, engaged, to exercise their knowledge (and thus power), and no other medium that came before has been able to tap into that as effectively." Via Nat Torkington.
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