This article looks at the implementation of BOPS (Back Office Performance Support), a European electronic performance support system (EPSS) employing a learning organization model (Raybould and Laffey) that emphasizes training on demand, feedback and support and best practices. The implementation in three companies was examined and success factors identified, specifically: the organization needs good IT support, staff must be motivated to learn, and the organization framework must support performance support. Great read; I learned a lot. By Giovanni Giacometti Ceroni, The Turkish Online Journal of Distance Education, Volume 2, Number 1, january, 2001. The Centre for Advanced Learning Technologies INSEAD Fontainebleau, France
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