While technically true, this Chronicle headline is very misleading. Wales actually says, "For God sake, you're in college; don't cite the encyclopedia." Which of course could apply equally well to Britannica. And it calls to mind my own academic background, where (somewhere in grade 8, I think) I was told not to quote the encyclopedia, but to use it to find primary sources. Of course, my teachers were referring to World Book, one of my favorite reads at the time. So, yeah, don't cite the encyclopedia. But by all means, use it, use it academically, use it in the way an encyclopedia should be used.
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