The Income Statement Isn't
Jay Cross,
Informal Learning Blog,
Jan 31, 2008
Jay Cross is exactly right. "It never ceases to amaze me how many people assess the cost and benefit of projects with accounting approaches developed in Venice in the five hundred years ago." And, of course, such metrics are useless. "Organizations that make decisions based solely on things that are sufficiently tangible to be counted might as well consult a Ouija board to set their goals."
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