I found this while working on something else. It offers a nice summary of what is meant by 'action research', and provides (at the end) a case study. "Our observations (direct/indirect), experiences and daily life provide a rich source of data. In my current role as an educator, I speak to many people and gather data on a daily basis. In my research efforts, I may choose to speak directly to participants via informal conversation or formal interviews that require me to ask questions that provide feedback and information (data). Each communication mode is a means and opportunity to gather useful data."
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