SlideShare a Scribd company logo
Enough withthe Social Media BS.Give me the realz.Social Fresh Conference // 24 August 2009
SOCIAL MEDIA IS NOT FREE.
1. It takes people.
2. It takes technology.
3. It takes time.
We have… rocks.… all of which are limited resources.
These resources=100%of your budgetE-MarketingEach resourcehas a specific costHead CountAdvertisingI.T.Inbound Call CenterEach resourceyields specific resultsMarketingSales Dept.AccountingPublic Relations
These resourcesgenerate100%of your businessE-MarketingLosing  even 1% of your budget’s efficiency could seriously ruin your day.Head CountAdvertisingI.T.Inbound Call CenterMarketingSales Dept.AccountingPublic Relations
Okay fine. But if I’m going to take a chanceon this social media thing,it had better make good businesssense! Why should I allocateresources to it?
Reason #1:It will result in a cost reduction.Maybe in customer service?You mentioned something aboutbusiness intelligence andmarket research?Reason #2:It will generate more revenue.I want more transactions, more net new customers,more customer loyalty,etc.
Now go figure out whatProgram you have to cutto fund this Social Media thing.Remember that our bonusesare on the line.
Understand that a newSocial Media program’sfunding doesn’t appearout of thin air.:Which buckets do we emptyto fill this new one?
SAY HELLO TO:Business JustificationR.O.I.
R.O.I.RETURNONINVESTMENT
THE R.O.I. EQUATIONInvestmentExpectation of return
THE R.O.I. EQUATION(GAIN FROM INVESTMENT - COST OF INVESTMENT)ROI =COST OF INVESTMENT
Truth about R.O.I.ROI is a business metric,  not a media metric.ROI is 100% media-agnostic.Only measuring digital or social won’t get you anywhere.
Reason #1:COST REDUCTIONReason #2:REVENUE GENERATIONRemember what Mr. Bossman said…
I shrank my PR budget by 20%and my outbound call budget by 40%.Now I can afford a team of social mediaRock stars. Can I get a hellz yeah?Okay, hotshot,You have your Social Media doohickey.Now I’d better see some real results!Or else…
Woohoo!I have a job!!!
Dudes, we are ON THIS!!!Let’s start engagin’!!!I call dibs on theCorporate blog.
Cool.ACCOUNTINGOne Month Later…
What about ourTwitternets?Oh my! Look at all the newvisitors to our website!and all of our FaceBook friends!Hot Damn, we even have comments on the blog!
This rocks!I never had it sogood!!!
Cool.ACCOUNTINGThree Months Later…
Yeah but…What aboutthe P&L?Monitoring to base…Monitoring to base…Our Google Analytics are throughthe roof! Even our social mentionsare wicked good!We have liftoff!
Measuring mediareally rocks myworld.
Nope.Anything?Nada.ACCOUNTINGSix Months Later…
What kind of mood is The old man in today?Not good.He doesn’t care how many visitorsthe website gets, or how manyeyeballs we estimate we’ve reached unless it means we’re sellingmore stuff.
But why?Our website is getting mad hits, Jack!And we have 3,000 followerson Twitter now!I’m sorry, son.If your Social Media programis generating revenue, we aren’tseeing it. We need to allocate resources where we canmake money.It’s just business.
Darn it.This media measurementstuff isn’t working.We need to starttying this stuff to actualBusiness performance.Where to start?Let’s see…At the beginning?
Things happen in sequence.
Non-financial impact is not ROI (yet).
Types of non-financial impactCustomer complaintsWebsite VisitorsImpressionsPositive pressClick-throughsYouTube viewsRetweetsCoupons distributedVisitors to a brick & mortar storePositive WOMDelivered emailsNegative pressNegative WOMEmployment applicationsBlog commentsFaceBook friendsSocial mentionTwitter followers
Non-financial impact = potential.
ROI = actualized potential.
Reason #1:COST REDUCTIONReason #2:REVENUE GENERATIONRemember what Mr. Bossman said…
I need proof thatwhat we’re doingis actually working.Start with proof of concept.
Step 1: Establish a baseline8% YoY Growth
Baselines illustrate deltas (changes)Is something happening here?
Step 2: Create Activity Timelines
Step 2: Create Activity Timelines
Step 2: Create Activity Timelines
Step 3: Look at Sales Revenue
Step 3: Also look at # of transactions
Step 3: Also measure net new customers
Transaction data should be specificF.R.Y.FREQUENCY, REACH, YIELDHow often customers transact. (transactions per month)How many customers you are reaching. (net new customers)How much they spend. ($ per transaction)
The latest numbers indicatethat our YoY sales $ are up 60%.Our individual transactions have doubled,as have our transacting customers.Something’s working! Groovy!Let’s figure out what.
Step 4: Measure transactional precursors
Step 4: Measure transactional precursors
Step 4: Measure transactional precursors
We overlaid all of our timelinesand noticed that since our social mediaactivities began, our website visits are up,our social mentions are also up, andeveryone seems to love us. So is there a discernable patternin this?
Step 5: Overlay all timelinesactivitiessocial dataweb datatransactionsloyalty metricsetc.
Step 6: Look for patternsImpactUncertain ImpactImpactImpactNo ImpactBeforeAfter
Step 7: Prove relationshipsHow was this groupTouched by SM?BeforeAfter
How longwill all thisanalysis take?It’s all a processof elimination, really.Isolating patterns, quantifying deltas,proving ad-hocs…Then allwe have to do isfigure out what the cost savings and revenue gainsare, and plug them into the equation.
THE R.O.I. EQUATION(GAIN FROM INVESTMENT - COST OF INVESTMENT)ROI =COST OF INVESTMENT
THE R.O.I. EQUATIONInvestmentExpectation of return
Oh wow.This R.O.I. thingwasn’t at all aboutmeasuring media,impressions andeyeballs!
All things remaining the same…We may have proof ofconcept.Hot damn!ACCOUNTINGFirst things first: Prove that Social Media works
So it turns out that our Social Media program is impactingevery aspect of our business excepttraffic in our brick and mortar stores.Can you get on that? Yeah. We needto find out why we aren’t havingan effect there. Kthxbye. Then use what you know to make it work better.
More store traffic.Roger that.Dudes, we are ON THIS!!!Let’s start engagin’!!!I’ll start crafting somewicked blog posts.
Finally, someone with somereal metrics for me to sink my teeth into!Good job, Sparky! You done gewd!
So I guess Social Mediais going to stick around a little whilelonger after all, isn’t it?Yessir.Looks like our budgetis safe for now.
Drinks for Everybody!
Olivier BlanchardPrincipal, BrandBuilder Marketing864.630.7398www.thebrandbuildermarketing.com@thebrandbuilder(on Twitter)www.smroi.net
SlideographySlide #			Source3, 9, 10, 11, 18-31, 37, 38,  48, 52, 56,59-6546UFO (TV  series) http://ufoseries.com/http://www.minnpost.com/stories/2008/06/18/2282/this_doesnt_compute_as_more_women_enter_scientific_fields_their_numbers_in_computer_science_are_decliningKim Jong Il puppet, from  “Team America”http://blogs.rockymountainnews.com/bridget/kimjongil.jpg

More Related Content

What's hot (20)

Digital Marketing for B2B:
 Introduction and Steps to Get Started. by Thomas Webster, has 27 slides with 4767 views.An introduction to digital marketing for B2B - exploring key trends, frameworks for digital marketing strategy and tips to help you get started with digital marketing, social media, SEO and content marketing.
Digital Marketing for B2B:
 Introduction and Steps to Get Started.Digital Marketing for B2B:
 Introduction and Steps to Get Started.
Digital Marketing for B2B:
 Introduction and Steps to Get Started.
Thomas Webster
27 slides4.8K views
How to Engage New-to-Brand Amazon Customers in 2023 by Tinuiti, has 25 slides with 500 views.Customer re-engagement is critical to improve your company’s long term value – and costs less than customer acquisition. On Amazon, it requires successfully leveraging tactics like Sponsored Brand campaigns, which can be made easier with the right technology. In this webinar, join Tinuiti’s technology and marketplaces experts as they walk through the practical steps to better target new-to-brand customers on Amazon, with concrete examples of how other brands have done it.
How to Engage New-to-Brand Amazon Customers in 2023How to Engage New-to-Brand Amazon Customers in 2023
How to Engage New-to-Brand Amazon Customers in 2023
Tinuiti
25 slides500 views
Airbnb by vanessaaa_parra, has 20 slides with 1398 views.This document provides an audit and strategy for Airbnb's social media presence in 2017. It includes an assessment of current social media platforms, objectives to increase engagement and followers, and key dates. The strategy involves using paid, owned and earned media. Measurement will track website traffic, social media metrics and sentiment analysis. The plan aims to differentiate Airbnb through community building and sharing experiences across multiple platforms.
Airbnb Airbnb
Airbnb
vanessaaa_parra
20 slides1.4K views
Where are Marketers Spending their Budgets in 2023? by Jomer Gregorio, has 27 slides with 197 views.Interested in the newest developments in marketing budget allocation? Stay competitive by learning where marketers will be allocating their expenditures in 2023. Don't pass up the opportunity to learn insightful points through this presentation. Full blog here - https://digitalmarketingphilippines.com/where-are-marketers-spending-their-budgets-in-2023-infographic/
Where are Marketers Spending their Budgets in 2023?Where are Marketers Spending their Budgets in 2023?
Where are Marketers Spending their Budgets in 2023?
Jomer Gregorio
27 slides197 views
Digital 2021 Vietnam (January 2021) v01 by DataReportal, has 101 slides with 143762 views.All the data, statistics, and trends you need to make sense of digital in Vietnam in 2021. Includes the latest reported numbers for internet users, social media users, and mobile connections in Vietnam, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2021 Vietnam (January 2021) v01Digital 2021 Vietnam (January 2021) v01
Digital 2021 Vietnam (January 2021) v01
DataReportal
101 slides143.8K views
Local SEO Customisable Pitch Deck by KateHerbertSmith, has 30 slides with 1940 views.Download this pitch deck to help you teach clients about Local SEO. Add your logo and brand colours to make it look slick and professional.
Local SEO Customisable Pitch Deck Local SEO Customisable Pitch Deck
Local SEO Customisable Pitch Deck
KateHerbertSmith
30 slides1.9K views
Unlocking Growth: Building a sustainable growth engine with the new rules of...
Unlocking Growth: Building a sustainable growth engine with the new rules of...Unlocking Growth: Building a sustainable growth engine with the new rules of...
Unlocking Growth: Building a sustainable growth engine with the new rules of...
Sean Ellis
 
Storytelling for Startups - AIRBNB use case, the "king of storytelling"
Storytelling for Startups - AIRBNB use case, the "king of storytelling"Storytelling for Startups - AIRBNB use case, the "king of storytelling"
Storytelling for Startups - AIRBNB use case, the "king of storytelling"
yrotsduol
 
SEJ_StateofSEO2023.pdf
SEJ_StateofSEO2023.pdfSEJ_StateofSEO2023.pdf
SEJ_StateofSEO2023.pdf
MarketingTrips
 
E grocery Industry Digital Media Strategy
E grocery Industry Digital Media StrategyE grocery Industry Digital Media Strategy
E grocery Industry Digital Media Strategy
Ittisa
 
Dunkin' Donuts Social Media Strategy Plan
Dunkin' Donuts Social Media Strategy PlanDunkin' Donuts Social Media Strategy Plan
Dunkin' Donuts Social Media Strategy Plan
Madison Hindo
 
Ultimate Guide to Funnel Optimization
Ultimate Guide to Funnel OptimizationUltimate Guide to Funnel Optimization
Ultimate Guide to Funnel Optimization
Sean Johnson
 
Airbnb Social Media Strategy
Airbnb Social Media StrategyAirbnb Social Media Strategy
Airbnb Social Media Strategy
Elise Engle
 
B2B marketing
B2B marketing B2B marketing
B2B marketing
Olivier Perez Kennedy
 
Building a sales & marketing machine
Building a sales & marketing machineBuilding a sales & marketing machine
Building a sales & marketing machine
David Skok
 
2C2P-IDC-InfoBrief_AP241383IB.pdf
2C2P-IDC-InfoBrief_AP241383IB.pdf2C2P-IDC-InfoBrief_AP241383IB.pdf
2C2P-IDC-InfoBrief_AP241383IB.pdf
RizkyAdiPoetra
 
Paid Media Strategies to Target Customers Throughout the Marketing Funnel
Paid Media Strategies to Target Customers Throughout the Marketing FunnelPaid Media Strategies to Target Customers Throughout the Marketing Funnel
Paid Media Strategies to Target Customers Throughout the Marketing Funnel
We Are Marketing
 
Case study on the Hubspot content marketing strategy by Narrato
Case study on the Hubspot content marketing strategy  by NarratoCase study on the Hubspot content marketing strategy  by Narrato
Case study on the Hubspot content marketing strategy by Narrato
NarratoSocial
 
Marketing Strategy for B2B
Marketing Strategy for B2BMarketing Strategy for B2B
Marketing Strategy for B2B
Amrit Sagar
 
Deliveroo Marketing Plan - Focused on Paid social media Strategy
Deliveroo Marketing Plan - Focused on Paid social media StrategyDeliveroo Marketing Plan - Focused on Paid social media Strategy
Deliveroo Marketing Plan - Focused on Paid social media Strategy
JK Baseer
 
Digital Marketing for B2B:
 Introduction and Steps to Get Started.
Digital Marketing for B2B:
 Introduction and Steps to Get Started.Digital Marketing for B2B:
 Introduction and Steps to Get Started.
Digital Marketing for B2B:
 Introduction and Steps to Get Started.
Thomas Webster
 
How to Engage New-to-Brand Amazon Customers in 2023
How to Engage New-to-Brand Amazon Customers in 2023How to Engage New-to-Brand Amazon Customers in 2023
How to Engage New-to-Brand Amazon Customers in 2023
Tinuiti
 
Where are Marketers Spending their Budgets in 2023?
Where are Marketers Spending their Budgets in 2023?Where are Marketers Spending their Budgets in 2023?
Where are Marketers Spending their Budgets in 2023?
Jomer Gregorio
 
Digital 2021 Vietnam (January 2021) v01
Digital 2021 Vietnam (January 2021) v01Digital 2021 Vietnam (January 2021) v01
Digital 2021 Vietnam (January 2021) v01
DataReportal
 
Local SEO Customisable Pitch Deck
Local SEO Customisable Pitch Deck Local SEO Customisable Pitch Deck
Local SEO Customisable Pitch Deck
KateHerbertSmith
 
Unlocking Growth: Building a sustainable growth engine with the new rules of...
Unlocking Growth: Building a sustainable growth engine with the new rules of...Unlocking Growth: Building a sustainable growth engine with the new rules of...
Unlocking Growth: Building a sustainable growth engine with the new rules of...
Sean Ellis
 
Storytelling for Startups - AIRBNB use case, the "king of storytelling"
Storytelling for Startups - AIRBNB use case, the "king of storytelling"Storytelling for Startups - AIRBNB use case, the "king of storytelling"
Storytelling for Startups - AIRBNB use case, the "king of storytelling"
yrotsduol
 
E grocery Industry Digital Media Strategy
E grocery Industry Digital Media StrategyE grocery Industry Digital Media Strategy
E grocery Industry Digital Media Strategy
Ittisa
 
Dunkin' Donuts Social Media Strategy Plan
Dunkin' Donuts Social Media Strategy PlanDunkin' Donuts Social Media Strategy Plan
Dunkin' Donuts Social Media Strategy Plan
Madison Hindo
 
Ultimate Guide to Funnel Optimization
Ultimate Guide to Funnel OptimizationUltimate Guide to Funnel Optimization
Ultimate Guide to Funnel Optimization
Sean Johnson
 
Airbnb Social Media Strategy
Airbnb Social Media StrategyAirbnb Social Media Strategy
Airbnb Social Media Strategy
Elise Engle
 
Building a sales & marketing machine
Building a sales & marketing machineBuilding a sales & marketing machine
Building a sales & marketing machine
David Skok
 
2C2P-IDC-InfoBrief_AP241383IB.pdf
2C2P-IDC-InfoBrief_AP241383IB.pdf2C2P-IDC-InfoBrief_AP241383IB.pdf
2C2P-IDC-InfoBrief_AP241383IB.pdf
RizkyAdiPoetra
 
Paid Media Strategies to Target Customers Throughout the Marketing Funnel
Paid Media Strategies to Target Customers Throughout the Marketing FunnelPaid Media Strategies to Target Customers Throughout the Marketing Funnel
Paid Media Strategies to Target Customers Throughout the Marketing Funnel
We Are Marketing
 
Case study on the Hubspot content marketing strategy by Narrato
Case study on the Hubspot content marketing strategy  by NarratoCase study on the Hubspot content marketing strategy  by Narrato
Case study on the Hubspot content marketing strategy by Narrato
NarratoSocial
 
Marketing Strategy for B2B
Marketing Strategy for B2BMarketing Strategy for B2B
Marketing Strategy for B2B
Amrit Sagar
 
Deliveroo Marketing Plan - Focused on Paid social media Strategy
Deliveroo Marketing Plan - Focused on Paid social media StrategyDeliveroo Marketing Plan - Focused on Paid social media Strategy
Deliveroo Marketing Plan - Focused on Paid social media Strategy
JK Baseer
 

Similar to Olivier Blanchard Basics Of Social Media Roi (20)

The Basics of Edutainment ROI
The Basics of Edutainment ROIThe Basics of Edutainment ROI
The Basics of Edutainment ROI
♦ Blog With Confidence
 
Return Investment
Return InvestmentReturn Investment
Return Investment
Dean Parry
 
basicsofsocialmediaroi
basicsofsocialmediaroibasicsofsocialmediaroi
basicsofsocialmediaroi
Laurens Hartog .
 
SMiB09 Olivier Alain Blanchard
SMiB09 Olivier Alain BlanchardSMiB09 Olivier Alain Blanchard
SMiB09 Olivier Alain Blanchard
smibevents
 
Non Profit Social Media Workshop Presentation
Non Profit Social Media Workshop PresentationNon Profit Social Media Workshop Presentation
Non Profit Social Media Workshop Presentation
Ian Utile
 
Buzz 2010 presentation
Buzz 2010 presentationBuzz 2010 presentation
Buzz 2010 presentation
Olivier Blanchard
 
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
i-SCOOP
 
Social Media Measurement
Social Media MeasurementSocial Media Measurement
Social Media Measurement
e-CBD
 
ROI of Social Media
ROI of Social MediaROI of Social Media
ROI of Social Media
Business901
 
Social Media Yield 3 5 Cb
Social Media Yield  3 5 CbSocial Media Yield  3 5 Cb
Social Media Yield 3 5 Cb
nashgold
 
Social Media ROI: Necessary...Not Evil
Social Media ROI:  Necessary...Not EvilSocial Media ROI:  Necessary...Not Evil
Social Media ROI: Necessary...Not Evil
Argyle Social
 
The Basics of Social Media Marketing
The Basics of Social Media MarketingThe Basics of Social Media Marketing
The Basics of Social Media Marketing
Carl B. Forkner, Ph.D.
 
Results 2.0
Results 2.0Results 2.0
Results 2.0
ICONiQ   
 
Roi On Social Media
Roi On Social MediaRoi On Social Media
Roi On Social Media
Jay Deragon
 
Marketing: The Future Is Digital
Marketing: The Future Is DigitalMarketing: The Future Is Digital
Marketing: The Future Is Digital
Alex Packham
 
Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016
Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016
Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016
Business of Software Conference
 
Idea to Success, a Guide for First Time Entrepreneurs
Idea to Success, a Guide for First Time EntrepreneursIdea to Success, a Guide for First Time Entrepreneurs
Idea to Success, a Guide for First Time Entrepreneurs
Gaurav Oberoi
 
Smallbiz marketing
Smallbiz marketingSmallbiz marketing
Smallbiz marketing
Andrew Sims
 
Summary Y Combinator Startup School 2019
Summary Y Combinator Startup School 2019Summary Y Combinator Startup School 2019
Summary Y Combinator Startup School 2019
HannesGarben
 
MobileCatch: Generate repeat customers for your business on demand!
MobileCatch: Generate repeat customers for your business on demand!MobileCatch: Generate repeat customers for your business on demand!
MobileCatch: Generate repeat customers for your business on demand!
Squeeze Mobi
 
Return Investment
Return InvestmentReturn Investment
Return Investment
Dean Parry
 
SMiB09 Olivier Alain Blanchard
SMiB09 Olivier Alain BlanchardSMiB09 Olivier Alain Blanchard
SMiB09 Olivier Alain Blanchard
smibevents
 
Non Profit Social Media Workshop Presentation
Non Profit Social Media Workshop PresentationNon Profit Social Media Workshop Presentation
Non Profit Social Media Workshop Presentation
Ian Utile
 
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
i-SCOOP
 
Social Media Measurement
Social Media MeasurementSocial Media Measurement
Social Media Measurement
e-CBD
 
ROI of Social Media
ROI of Social MediaROI of Social Media
ROI of Social Media
Business901
 
Social Media Yield 3 5 Cb
Social Media Yield  3 5 CbSocial Media Yield  3 5 Cb
Social Media Yield 3 5 Cb
nashgold
 
Social Media ROI: Necessary...Not Evil
Social Media ROI:  Necessary...Not EvilSocial Media ROI:  Necessary...Not Evil
Social Media ROI: Necessary...Not Evil
Argyle Social
 
Roi On Social Media
Roi On Social MediaRoi On Social Media
Roi On Social Media
Jay Deragon
 
Marketing: The Future Is Digital
Marketing: The Future Is DigitalMarketing: The Future Is Digital
Marketing: The Future Is Digital
Alex Packham
 
Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016
Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016
Dharmesh Shah, What I learned in a decade at Hubspot, BoS USA 2016
Business of Software Conference
 
Idea to Success, a Guide for First Time Entrepreneurs
Idea to Success, a Guide for First Time EntrepreneursIdea to Success, a Guide for First Time Entrepreneurs
Idea to Success, a Guide for First Time Entrepreneurs
Gaurav Oberoi
 
Smallbiz marketing
Smallbiz marketingSmallbiz marketing
Smallbiz marketing
Andrew Sims
 
Summary Y Combinator Startup School 2019
Summary Y Combinator Startup School 2019Summary Y Combinator Startup School 2019
Summary Y Combinator Startup School 2019
HannesGarben
 
MobileCatch: Generate repeat customers for your business on demand!
MobileCatch: Generate repeat customers for your business on demand!MobileCatch: Generate repeat customers for your business on demand!
MobileCatch: Generate repeat customers for your business on demand!
Squeeze Mobi
 

More from Olivier Blanchard (7)

Fusionmex lecture #103
Fusionmex lecture #103Fusionmex lecture #103
Fusionmex lecture #103
Olivier Blanchard
 
Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE
Olivier Blanchard
 
Community Management for Business: A primer
Community Management for Business: A primerCommunity Management for Business: A primer
Community Management for Business: A primer
Olivier Blanchard
 
PRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SCPRCG 2011 - Charleston, SC
PRCG 2011 - Charleston, SC
Olivier Blanchard
 
Like Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization PresentationLike Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization Presentation
Olivier Blanchard
 
Digital Branding and Social Media
Digital Branding and Social MediaDigital Branding and Social Media
Digital Branding and Social Media
Olivier Blanchard
 
What Social Media ROI doesn't mean - PechaKucha
What Social Media ROI doesn't mean - PechaKuchaWhat Social Media ROI doesn't mean - PechaKucha
What Social Media ROI doesn't mean - PechaKucha
Olivier Blanchard
 
Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE Principles of a Social Business Intro 7DEE
Principles of a Social Business Intro 7DEE
Olivier Blanchard
 
Community Management for Business: A primer
Community Management for Business: A primerCommunity Management for Business: A primer
Community Management for Business: A primer
Olivier Blanchard
 
Like Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization PresentationLike Minds 2010 Social Media Operationalization Presentation
Like Minds 2010 Social Media Operationalization Presentation
Olivier Blanchard
 
Digital Branding and Social Media
Digital Branding and Social MediaDigital Branding and Social Media
Digital Branding and Social Media
Olivier Blanchard
 
What Social Media ROI doesn't mean - PechaKucha
What Social Media ROI doesn't mean - PechaKuchaWhat Social Media ROI doesn't mean - PechaKucha
What Social Media ROI doesn't mean - PechaKucha
Olivier Blanchard
 

Recently uploaded (20)

Innovation Management Market: What Every Business Should Know
Innovation Management Market: What Every Business Should KnowInnovation Management Market: What Every Business Should Know
Innovation Management Market: What Every Business Should Know
GauriKale30
 
Evolution of Selling Models that Complement the Marketing Concept
Evolution of Selling Models that Complement the Marketing ConceptEvolution of Selling Models that Complement the Marketing Concept
Evolution of Selling Models that Complement the Marketing Concept
DinaAllam10
 
Corporate Social Responsibility for Companies
Corporate Social Responsibility for CompaniesCorporate Social Responsibility for Companies
Corporate Social Responsibility for Companies
wtqx9ngdqk
 
Wondershare filmora Crack (2025) Latest Download
Wondershare filmora Crack (2025) Latest DownloadWondershare filmora Crack (2025) Latest Download
Wondershare filmora Crack (2025) Latest Download
hvvvuvddfcy
 
Generative AI in Maturity Models - University Utrecht
Generative AI in Maturity Models - University UtrechtGenerative AI in Maturity Models - University Utrecht
Generative AI in Maturity Models - University Utrecht
Mischa van Ek
 
How Sex Viet Is Redefining Intimacy in Vietnam.docx
How Sex Viet Is Redefining Intimacy in Vietnam.docxHow Sex Viet Is Redefining Intimacy in Vietnam.docx
How Sex Viet Is Redefining Intimacy in Vietnam.docx
ronanfarrowfarrow
 
Keppel Ltd. AGM 2025 CEO Presentation Slides
Keppel Ltd. AGM 2025 CEO Presentation SlidesKeppel Ltd. AGM 2025 CEO Presentation Slides
Keppel Ltd. AGM 2025 CEO Presentation Slides
KeppelCorporation
 
ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE
ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE
ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE
ILHAM GROUP INTERNATIONAL
 
S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...
S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...
S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...
SanskarTiwari20
 
Creating Resilient Teams in the Hybrid Workplace
Creating Resilient Teams in the Hybrid WorkplaceCreating Resilient Teams in the Hybrid Workplace
Creating Resilient Teams in the Hybrid Workplace
Tania Arora
 
Global IoT Security Market: Industry Insights, Key Players, and Future Prospects
Global IoT Security Market: Industry Insights, Key Players, and Future ProspectsGlobal IoT Security Market: Industry Insights, Key Players, and Future Prospects
Global IoT Security Market: Industry Insights, Key Players, and Future Prospects
chanderdeepseoexpert
 
the project are created by adnan khan and there was the better information sh...
the project are created by adnan khan and there was the better information sh...the project are created by adnan khan and there was the better information sh...
the project are created by adnan khan and there was the better information sh...
khanadnan7105
 
Nurturing Fathers Training - Certification Training
Nurturing Fathers Training - Certification TrainingNurturing Fathers Training - Certification Training
Nurturing Fathers Training - Certification Training
Corey Perlman, Social Media Speaker and Consultant
 
From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...
From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...
From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...
RhenuslogisticsIndia
 
Meta's Opening Statement (FTC v. Meta Platforms, Inc.)
Meta's Opening Statement (FTC v. Meta Platforms, Inc.)Meta's Opening Statement (FTC v. Meta Platforms, Inc.)
Meta's Opening Statement (FTC v. Meta Platforms, Inc.)
Razin Mustafiz
 
Omni channel contact center Guide .pptx
Omni channel contact center Guide  .pptxOmni channel contact center Guide  .pptx
Omni channel contact center Guide .pptx
vaishnavi760364
 
5 Reasons Why Data Collections Services Are Essential.pdf
5 Reasons Why Data Collections  Services Are Essential.pdf5 Reasons Why Data Collections  Services Are Essential.pdf
5 Reasons Why Data Collections Services Are Essential.pdf
Om Data Entry India
 
Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»
Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»
Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»
SEO.UA
 
Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034
Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034
Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034
jacksemily537
 
SEO for Cabinet Manufacturers: Drive Leads and Grow Your Business
SEO for Cabinet Manufacturers: Drive Leads and Grow Your BusinessSEO for Cabinet Manufacturers: Drive Leads and Grow Your Business
SEO for Cabinet Manufacturers: Drive Leads and Grow Your Business
Autus Digital Agency
 
Innovation Management Market: What Every Business Should Know
Innovation Management Market: What Every Business Should KnowInnovation Management Market: What Every Business Should Know
Innovation Management Market: What Every Business Should Know
GauriKale30
 
Evolution of Selling Models that Complement the Marketing Concept
Evolution of Selling Models that Complement the Marketing ConceptEvolution of Selling Models that Complement the Marketing Concept
Evolution of Selling Models that Complement the Marketing Concept
DinaAllam10
 
Corporate Social Responsibility for Companies
Corporate Social Responsibility for CompaniesCorporate Social Responsibility for Companies
Corporate Social Responsibility for Companies
wtqx9ngdqk
 
Wondershare filmora Crack (2025) Latest Download
Wondershare filmora Crack (2025) Latest DownloadWondershare filmora Crack (2025) Latest Download
Wondershare filmora Crack (2025) Latest Download
hvvvuvddfcy
 
Generative AI in Maturity Models - University Utrecht
Generative AI in Maturity Models - University UtrechtGenerative AI in Maturity Models - University Utrecht
Generative AI in Maturity Models - University Utrecht
Mischa van Ek
 
How Sex Viet Is Redefining Intimacy in Vietnam.docx
How Sex Viet Is Redefining Intimacy in Vietnam.docxHow Sex Viet Is Redefining Intimacy in Vietnam.docx
How Sex Viet Is Redefining Intimacy in Vietnam.docx
ronanfarrowfarrow
 
Keppel Ltd. AGM 2025 CEO Presentation Slides
Keppel Ltd. AGM 2025 CEO Presentation SlidesKeppel Ltd. AGM 2025 CEO Presentation Slides
Keppel Ltd. AGM 2025 CEO Presentation Slides
KeppelCorporation
 
ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE
ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE
ILHAM GROUP INTL LLC LOGISTICS SUPPLY CHAIN PROFILE
ILHAM GROUP INTERNATIONAL
 
S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...
S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...
S Vijay Kumar, With Over 18 Years of Unrivaled Expertise in International Jou...
SanskarTiwari20
 
Creating Resilient Teams in the Hybrid Workplace
Creating Resilient Teams in the Hybrid WorkplaceCreating Resilient Teams in the Hybrid Workplace
Creating Resilient Teams in the Hybrid Workplace
Tania Arora
 
Global IoT Security Market: Industry Insights, Key Players, and Future Prospects
Global IoT Security Market: Industry Insights, Key Players, and Future ProspectsGlobal IoT Security Market: Industry Insights, Key Players, and Future Prospects
Global IoT Security Market: Industry Insights, Key Players, and Future Prospects
chanderdeepseoexpert
 
the project are created by adnan khan and there was the better information sh...
the project are created by adnan khan and there was the better information sh...the project are created by adnan khan and there was the better information sh...
the project are created by adnan khan and there was the better information sh...
khanadnan7105
 
From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...
From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...
From Panels to Turbines – Streamlining Renewable Energy Logistics for a Green...
RhenuslogisticsIndia
 
Meta's Opening Statement (FTC v. Meta Platforms, Inc.)
Meta's Opening Statement (FTC v. Meta Platforms, Inc.)Meta's Opening Statement (FTC v. Meta Platforms, Inc.)
Meta's Opening Statement (FTC v. Meta Platforms, Inc.)
Razin Mustafiz
 
Omni channel contact center Guide .pptx
Omni channel contact center Guide  .pptxOmni channel contact center Guide  .pptx
Omni channel contact center Guide .pptx
vaishnavi760364
 
5 Reasons Why Data Collections Services Are Essential.pdf
5 Reasons Why Data Collections  Services Are Essential.pdf5 Reasons Why Data Collections  Services Are Essential.pdf
5 Reasons Why Data Collections Services Are Essential.pdf
Om Data Entry India
 
Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»
Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»
Сидорчук Ілля - «Лінкбілдинг в конкурентних нішах»
SEO.UA
 
Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034
Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034
Apparel, Footwear, and Accessories Market Size, Trends & Forecast 2025-2034
jacksemily537
 
SEO for Cabinet Manufacturers: Drive Leads and Grow Your Business
SEO for Cabinet Manufacturers: Drive Leads and Grow Your BusinessSEO for Cabinet Manufacturers: Drive Leads and Grow Your Business
SEO for Cabinet Manufacturers: Drive Leads and Grow Your Business
Autus Digital Agency
 

Olivier Blanchard Basics Of Social Media Roi