There is an important role for e-support within an overall learner support strategy, argue the authors of this paper. But because of the complexity of the problem, a comprehensive model cannot yet be offered, not even with the experience of the Open University's endeavours in the area to draw upon. "There is still much to learn about the range of media and tools available and how to use them to best affect." Moreover, I would add, these tools are under continual development and improvement, which in turn impacts what we could say about their use. More from the current issue of EURODL.
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