The gist of the whole post is this: "those skeptical of innovation in IT don't want to see are projects and initiatives that crowd out, and detract from, the necessary services and operations to which every campus IT unit is accountable. Both the direct and opportunity costs for any academic IT innovation initiative must be recognized, accounted for, and paid for." The obvious response is to allocate a certain percentage of staff and budget for innovation. But what research institute whats to do that? After all, one year's "passion project" may become next year's "necessary services and operations." We see this over and over, and IT staff can't just be maintaining COBOL procedures all day long.
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