This EDUCAUSE article reads a bit like an advertorial for Calendy, a cloud-based calendar, but it's also a pretty good case study of a calendaring implementation project at The George Washington University including the process of planning and mapping the user experience. Why Calendy? Other people may have their reasons, but to me just one would be crucial: "Calendar integrations with Google Calendar, Office 365, Outlook and iCloud." It also integrates with an API and webhooks, which I guess would also be essential to me. Why use a calendar support system? "The system reduced the average student wait time for appointments from two days to 10 seconds, giving students more timely access to our services." That makes sense to me.
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