Via elearningpost comes this case study of the building of knowledge communities in Japan. The major finding seems to be that the building of nickname based informal communication systems can exist side-by-side with more formal face-to-face communities. "Use of multiple identities such as handle-name on internet had been considered incompatible with Japanese traditional culture for a long time. However, it is being gradually accepted in business community that the use of a nickname enables employees to exchange knowledge more easily, irrespective of organizational hierarchy. Interestingly, use of nickname revived altruism, another Japanese tradition of collectivism, in the new form."
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