This is a good paper (43 page PDF) but because of its methodology - a systematic literature review - it reflects a fairly narrow perspective and feels ten years out of date. According to its publicity it "emphasises the importance of interpersonal skills and having a compassionate approach for effective teaching online" but I found this a bit incongruent with its discussion of the roles of an online teacher (and, again, this is a discussion long since past - see my own work in this area from a decade ago). The best bit of the report is the table of key factors that impact on professional development (pp.56-57, pdf p.29) which, it seems to me, could be interpreted also as key factors that impact on learning online. Via Robert Gibson.
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