I'm not sure whether I agree with Tom Kuhlmann but I'll put his views out there. The first reason e-learning isn't getting better, he says, is that e-learning designers don't hgave the skills. Not the technical skills, necessarily, since software does a lot of the work. But "many organizations buy the easy-to-use software and then place the burden on a single person." And second, he says, companies don't invest the resources, especially since so much of it is compliance training, and "it doesn't make sense to spend more than you need in time and money to get courses developed and delivered."
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