What Is Hyperautomation?
Mike Loukides,
O'Reilly,
Oct 11, 2022
This article starts from a questionable premise - Gartner's coining of the term 'hyperautomation' to designate a new trend - and turns it into a valuable discussion of what automation actually means in a business context. Using an example of 'renewing a prescription' it convincingly describes the complexity of the process and especially the difficulties that arise addressing data interoperability. This is one of those never-to-be solved 'boil the ocean' type problems. This, in turn, leads to a discussion of what needs to be in place before any such system is deployed, including especially humans in the loop. It's a good argument, but as with previous discussions, I don't think it addresses the case where humans are for whatever reason less reliable than the AI. Image: Automation Anywhere.
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