Collaboration First, Then Knowledge Management
Matthew Clapp,
CMS Watch,
Jul 01, 2004
This item has been picked up by a number of writers and seems to be worth sharing. It makes me think of a common criticism of knowledge management systems, that they are a solution in search of a problem. After all, if people simply call up a friend or fire off a fax, how does a knowledge management system helps. When collaboration moves online, however, the picture changes. "An important success factor for collaboration tools is having a seamless integration path with any content repository." Online collaboration creates a need for knowledge management, and only in the context of collaboration, therefore, does it make sense to start talking about knowledge management.
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