Human_Fallback
Laura Preston,
n+1,
Mar 09, 2023
This is a long article offering an argument that there is a job market for PhDs in English and Comparative Literature - but it only pays 22 dollars an hour, and consists of watching an AI respond to requests and intervening when the 'human touch' is needed (meanwhile, the AI learns from you as you do it, making you less and less necessary). Of course, it's about more than just that - it's about how the human and AI have to blend personalities because the caller is not told they're dealing with an AI, it's about the software's single-minded purpose in setting up appointments, and ultimately, I guess, it's about what all of this is doing to human relations, where people are nothing but the 'human fallback'. Web archive version.
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