"AI is going to be an enterprise transformation technology, just like digital," writes Josh Bersin. In this post he described a company called ServiceNow that pulls the pieces together to address a single problem: "Every role I have ever experienced in business, and I've been around for a long time, has to do with somebody trying to do aspiring work and finding themselves stymied because they can't find the tools or the information they need," he says. However, the transition is challenged by the cost of such systems and the complexity of implementing them. "You're now buying another complex enterprise platform on top of your existing complex enterprise platforms."
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