Why Substack launched a support chatbot
Timothy B Lee,
Understanding AI,
Jun 06, 2024
I think the way to think about the AI here is as a conversational alternative to search fields or menu items. The AI doesn't actually contain the answers to questions, it refers you to the answers. "A startup called Decagon is helping Substack automate routine support functions... Substack provided Decagon with a library of relevant documents—for example, copies of all the blog posts Substack has written over the years about its technology."
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