"What is standing between people and their ability to do what they want online?" asks Jessamyn West. "The skills people were given—perhaps how to Google an error message or find an FAQ for an app—are increasingly getting manipulated not just by other people but by large language model-created spammy webpages that sound authoritative but are often nonsense. So, addressing this new digital divide is not just a digital literacy issue—although it is that too—but it also includes systems and network literacy."
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