These are lessons I thought I had learned alreayd, but you don't really internalize them until you live them, I think. Anyhow, based on my own experience, the observations offered in tbis article are on point: "A successful platform makes users highly autonomous; being intentional about what it offers, in order to bring velocity and efficiency to your users, making it easy to do what is right and hard what is wrong." Easy to say, hard to do.
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