So what is the role of chatbots in online communities. Some people would be quick to say 'none' and it's hard to disagree. Chatbots talking about their child that does not exist or offering to sell things that don't exist are definitely not welcome. They don't belong where "you want an answer from someone with real, lived experience or you want the human response that your question might elicit – sympathy, outrage, commiseration – or both." What we don't want, according to this article, is for chatbots to pretend they're human or have human experiences. They should, in other words, stay in their lanes.
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