The problems discussed have in common the need to serve hundreds of thousands of clients. This introduces numerous sources of error, as the one-in-a-million event is an even bet to happen. The recommendations in this article are woefully inadequate to the task. Two of them are focused on deputy ministers, the people least likely to have the necessary skills to address the issues. Another recommends training procurement staff in IT - though it would be far easier to train IT staff in procurement. The last offers the most hope, focusing on a minim viable product (MVP) methodology. But how do you test incremental development with hundreds of thousands of people? I would personally lean on more open source development, using already hardened components, and offering incentives directly to developers to create improvements.
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