As always, my take here is that what we say about journalists can also be said about educators. And this article is a great case in point. The point of departure: "the core professional values that define good journalism... factuality, impartiality, public service, autonomy, and ethics." In this study, though, researchers find that the public wants "approachability, empathy, and skills in communicating clearly and in ways that emotionally resonate." I could recast this by saying people want to see themselves reflected in journalism - and therefore, education - at least to the extent that what is important to them is reflected in what is considered important by the institution.
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