I'm sort of ambivalent about agents, mostly because I think they're really hard to get right. More optimistic people are predicting big things. "Going forward, what makes a System of Agents so effective at automating services is its ability to grasp context, apply reasoning, and generally function as a team of experts, each contributing unique knowledge and abilities. Software is no longer merely assisting humans. It is acting as an autonomous worker." Should such a future come to pass, I can only imagine the pushback as people argue it's dehumanizing to be forced to interact with a software agent. But hey, I just went to the ATM and then later bought concert tickets online. We'll adapt. Anyhow, this article offers a roadmap to future developments in software agents, and it's worth a read. See also: Salesforce's Agentforce.
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