This item fits in with the theme of learning as performance support and of automated (formative) assessment. "86% of white-collar workers in the Philippines already use AI. Filipino BPO workers say they see higher quotas, increased monitoring — and faster workflows." Not surprisingly, not everybody is happy. "The co-pilot is helpful," he says. "But I have to please the AI. The average handling time for each call is 5 to 7 minutes. I can't go beyond that. It's like we've become the robots." The use of AI doesn't have to be dehumanizing; it's important to understand where the agency is here.
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