When a good memory works against you
Doug Johnson,
Blue Skunk Blog,
May 05, 2010
I've relied on a good memory throughout my life, but there are cases where it's a liabilty. Here's a good one, spotted by Doug Johnson. "If the support person does not go to the database but relies on memory instead, it will result in a negative performance evaluation. Things change so quickly in the field that not checking for the most recent "fix" is irresponsible." I'm sure there will always be a place for memory, but no doubt there will be a longstanding debate about when it makes more sense to use the tools instead. Like, say, remembering calendars and appointments (I have already heard about that at the office), passwords and user information, contacts and friends, and anything complicated and dynamic.
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