Stephen Downes

This is a very good example explaining what's wrong with a lot of AI applications using GMail as an example. "The Gmail team built a horseless carriage because they set out to add AI to the email client they already had, rather than ask what an email client would look like if it were designed from the ground up with AI. Their app is a little bit of AI jammed into an interface designed for mundane human labor rather than an interface designed for automating mundane labor." The problem, writes Pete Koomen, is that the useful bits are hidden from the user. "Most AI apps should be agent builders, not agents." Great insight.