Ove Jobring wrote to me responding to my LPSS posting to describe similar work he has been engaged in related to learning and work support. This main link is to a paper (presumably in e-Learning papers, though I note the page design still does not reflect this) describing the concept (direct link to PDF here, as it's very hard to find on the page). In particular note figure 2, describing differences between e-learning and support systems. Jobring also sent me a link to this proposal presentation detailing a project in the area.
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