Learning's blind spot
nick shackleton-jones,
aconventional,
May 29, 2015
This is a very nice diagram that (coincidentally) compares traditional education with what we're doing with performance support. Nick Shackleton-Jones isn't writing about LPSS but he may as well be. "In the first case, traditional course content is broken into smaller pieces and distributed using technology. In essence though, nothing has changed. The problem is that people aren't data squirrels - they don't work by hoarding knowledge, rather they look for guidance when they need it. Dumping content on people does not become a good idea by virtue of breaking it into smaller pieces. Instead the focus has to shift from content to context. Specifically, spending time getting to know your audience, their 'performance context' and spotting the gaps - i.e. the points in their working day where there is an opportunity for you to help. To redesign the experience. Resources slot neatly into these performance gaps."
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