Jane Hart and I are on the same wavelength. I said very much the same thing when I gave my talk in Ottawa yesterday (there's no way she could have heard my talk, and no way I could have seen her article until after, so it's a genuine case of synchronicity). On the one hand, there are the policy people - the OECD types and the management types - who depict education as something to be managed, outcomes driven, and standardized. On the other hand, there are the people who actually do research who understand that education (and most everything else) is complex, depends on random interactions in interactive systems, can't be 'programmed', but is something people do for themsalves in (hopefully) supportive environments. "The second group of L&D professionals," says Jane Hart, "that I refer to as Modern Workplace Learning (MWL) practitioners – understand the realities of the new world of work, and that their own activities need to change to reflect this."
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