Of course, I would make my usual distinction between personal and personalized, but beyond that, I can't say the story is a surprise (though you'd be hard-pressed to find technology supporting this objective). "Only seven percent would give an A to their organization's ability to individualize customer experiences; 57 percent said they'd rate their ability at a C or worse. Only 10 percent would score their ability to individualize the employee experience as an A; 37 percent would rank it as a C or lower." Plug and play people; that's the current reality.
Today: 3 Total: 26 [Direct link] [Share]
View full size
