Content-type: text/html Downes.ca ~ Stephen's Web ~ The next-generation operating model for the digital world

Stephen Downes

Knowledge, Learning, Community

I can see this trend being reflected in the origanizations I deal with. There are two major aspects: first, "a shift from running uncoordinated efforts within siloes to launching an integrated operational-improvement program organized around customer journeys", and second, "a shift from using individual technologies, operations capabilities, and approaches in a piecemeal manner inside siloes to applying them to journeys in combination." This all sounds good in theory but it's a lot more difficult to apply in practice. Each silo and each individual tech choice exists for a reason, and forcing them into an integrated whole can result in enterprise-wide disruption. Like this. Like this. Like this. Like this. You have to build resiliance into enterprise planning, which requires enabling parts of the enterprise to decouple when a central system goes south.

Today: 1 Total: 26 [Direct link] [Share]


Stephen Downes Stephen Downes, Casselman, Canada
stephen@downes.ca

Copyright 2024
Last Updated: Dec 25, 2024 08:23 a.m.

Canadian Flag Creative Commons License.

Force:yes