What are outcomes? The real need isn't learning and development per se. " Our remit – and the real need – is Performance & Capability, isn't it? Or to completely de-jargon: Helping people do their best work today whilst making sure the organisation has people who are ready to do the work required tomorrow." So says David James in this article, and while this might not be the exact outcome in all cases, it is true that people learn in order to be able to do something, to accomplish something, or even to be something. 'Outcomes' isn't grades on a test.
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