Gathering Knowledge While It's Ripe
Destinationcrm,
Apr 10, 2001
Good overview article describing how knowledge management is used to retrieve an organization's tacit knowledge. The ultimate goal of knowledge harvesting, says the article, is to capture an individual's decision-making process with enough clarity that someone else guided by it could repeat the steps of the process and achieve the same result. Once the information is gathered, it is edited and presented. The presentation may take the form of a paper checklist or questionnaire, but a more common and useful form is interactive software on the company intranet. By Mary Eisenhart, DestinationCRM, April, 2001.
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