I actually printed this PDF document (481 Kb), which indicates its value. This 56 page document (about 40 pages if you ignore the white space) contains nugget after nugget of really good information: checklists, provider lists, and nifty boxes such as 'The Information Age Mindset'. This is one of the best overviews of the field to come along in some time. By Diana G. Oblinger, Carole A. Barone, and Brian L. Hawkins, American Council on Education (with Educause), June, 2001.
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