Content-type: text/html Downes.ca ~ Stephen's Web ~ Chapter 5: The Provision of Learner Support Services Online

Stephen Downes

Knowledge, Learning, Community
Learning support has eveolved since the days when the instruction booklet said "You need a 28,800 baud modem, whatever that is." This chapter provides a brief history of learning support in distance and online learning and then provides a statistics-backed argument (including drop-out rates) for the need for learner support. Offers several models of learner support and describes the 'form and content' of learner support services generally, including post-graduate support and support for special needs. Concludes with a summary of support issues for policy makers. By Yoni Ryan, The Commonwealth of Learning, July, 2001.

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Stephen Downes Stephen Downes, Casselman, Canada
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