"Bad news rarely travels upwards in organizations." Well, we knew that (I mean, how often do we write a critical email to the director?). But traditional knowledge management simply ignores this and many other truisms of information flow. In this light, we see in knowledge management a shift in emphasis from "focusing on aggregating contributed content and 'integrated solutions', instead of on connection to people and on their knowledge in context in simple, intuitive, stand-alone apps."
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