Workflow, Power, and Negotiation
Scott Wilson,
Nov 10, 2005
Some transactions need to be conducted without negotiation. Red lights at intersections automate what might otherwise be a dangerous intersection as drivers nodded, signaled or just ploughed through. The placement of a stamp on an envelop (you remember those, right?) automated the agreement to deliver a message around the world. But that said, Scott Wilson is correct to question the limits of automation in workflows. There needs to be a capacity to bypass the automated system, to allow human intervention to over-ride the default, if not to at reassure us of our freedom, then to at least allow us to derail a process that we believe will be counter-productive (the more I think of Locke, the more wisdom I see in some of his ideas).
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