Content-type: text/html Downes.ca ~ Stephen's Web ~ Knowledge Management for Call CentresCRLF

Stephen Downes

Knowledge, Learning, Community
This quick (and somewhat light) white paper surveys the needs and requirements of a knowledge management system for call centres. Professionals in the field will be familiar with the contents, but the outline is useful for people thinking about online (and just-in-time) learning and information retrieval in other fields. And we're all thinking about that, right?

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Stephen Downes Stephen Downes, Casselman, Canada
stephen@downes.ca

Copyright 2024
Last Updated: Nov 23, 2024 8:39 p.m.

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