Knowledge Management for Call CentresCRLF
White Paper,
Feb 06, 2002
This quick (and somewhat light) white paper surveys the needs and requirements of a knowledge management system for call centres. Professionals in the field will be familiar with the contents, but the outline is useful for people thinking about online (and just-in-time) learning and information retrieval in other fields. And we're all thinking about that, right?
Today: 6 Total: 105 [Direct link] [Share]
