Content-type: text/html Downes.ca ~ Stephen's Web ~ Empathic Instructional Design

Stephen Downes

Knowledge, Learning, Community
Though it has some bumps and appears at first glance to be a little estoteric, this is a good article stressing the need to learn what people actually need to know before designing training for them. Quoting Dorothy Leonard and Jeffrey Rayport's "Spark Innovation Through Empathic Design" the article observes that, "At its foundation is observation—watching consumers use products or services... in the course of normal, everyday routines."

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Stephen Downes Stephen Downes, Casselman, Canada
stephen@downes.ca

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Last Updated: Nov 04, 2024 3:17 p.m.

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