This article reviews two books, E-Moderating: The Key to Teaching and Learning Online, by Gilly Salmon, and In GoodCRLFCompany: How Social Capital Makes Organizations Work, by Don Cohen and Laurence Prusak, drawing out similarities in their underlying approach: "Why do people share knowledge online? Why do humans work together in new corporate situations? These questions can get boiled down to more essential ones: When and why do humans share knowledge in general?" Goof article, lots of detail.
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