Why (Most) Training is Useless
David Maister,
Jul 17, 2006
I'm going to modify the presentation (which is overly business centric) to allow the author to make the point more generally: "Bringing about change is immensely difficult. It requires that managers schools address questions in four key areas:
- Systems: Does
the companysociety actually monitor, encourage, and reward this(new) behaviorknowledge? - Attitude: Do people want to do this? Do they buy in to its importance?"
He concludes, "that's what I focus on - primarily trying to get people excited about the topic, so they will leave the session school actively seeking out the new learning for themselves." Via Jay Cross.
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