Rookie IM Service Challenging Major Players
Scarlet Pruitt,
Infoworld,
May 29, 2002
I have mentioned Trillian in previous issues of OLDaily (use the [Research] feature to learn more). It allows people to communicate with AOL-IM, ICQ, MS messaging and yahoo! Messaging all through the same service. The lesson in this article is that people prefer services that are interoperable rather than services that depend on a proprietary interface, no matter how strong the brand is supporting that interface.
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