When asked how to create knowledge management solutions for an organization, consultants may respond with "creating big central 'knowledge bases', or websites, or community of practice 'collaboration spaces'." Sound familiar? But Dave Pollard argues, correctly, that "these types of initiatives tend to produce disappointing results.. these are easy to do, and often fun, which is perhaps why they're so tempting... but I think programs that focus more on context than content, and more on connection than collection, often pay the biggest dividends." He then lists a dozen or so initiatives, half of which produce "quick wins" and half of which produce longer term value.
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