I'm not sure there's a side to take here. I have been reading both Cross and Pollard for a long time and am the 'other participant' in the conversation where he is said to have made the claim. Certainly Pollard has done a lot of work in personal knowledge management. But Cross doesn't appear to have made any laim to have invented. And in any case, the PLE is not the same as personal knowledge management. But the reason I am linking here is not the controversy, it's that this is an article with links to numerous resource on the subject(s).
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