Makeover: Turn Objectives Into Motivators
Cathy Moore,
Making Change,
Dec 20, 2007
Good observation on the design of course objectives. If you are describing objectivs to learners, they should be direct and personal. I would also sharpen the objective into a single, salient point ('you will be able to satisfy dissatisfied customers'). The key here (to anticipate another discussion) is that effective learning objectives (properly so-called) satisfy personal, not group, objectives.
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