Andy Powell points to a basic contradiction in the use of Web 2.0 shared services in academia: "Web 2.0 services tends to leave the institution much less in control of what is happening than they would be in a traditional outsourced 'shared service' approach." With this in mind, he projects a period of adjustment. "I think we have to start by acknowledging that we are entering a period of disruption caused by the use of external Web 2.0 services."
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