Why Google Can Offer So Many Apps
Scott Leslie,
edtechpost,
Oct 29, 2008
So my bicycle video is up and available on blip.tv - why, you ask, did it take so long? Well, it turns out that the Google video uploader has been broken for the last two weeks (users can't log in) - the web forums are full of complaints and reports, but Google is doing, well, nothing. The YouTube 'director' accounts aren't helpful, limiting you as they do to 10 minute videos. There's no way to contact Google for help on this - just as it was impossible to contact Google for help when all my notifications started going to Google Mail (had to close the gmail account entirely in order to fix that one). Google support doesn't exist, and when you follow 'contact us' links you get directed instead to poorly written FAQ pages. As Scott Leslie says, "a support company they are not. Dealing with the morass of discussion forums and shoddy documentation would almost have you believe it is intentional."
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