Share Best Practices - Patterns
Tony Karrer,
eLearning Technology,
Mar 24, 2009
The thing about "best practices", I think, is that it is so badly named. It implies that there is one things which is, well, "best" - something everyone knows (or should know) to be false - "What works in my marriage won't necessarily work in -- and may even damage -- yours." Tony Karrer's approach is much preferable. We begin by recognizing that "Studies of health workers, executives, military, firefighters, pilots and others have found that sense making, pattern recognition and mental models are essential components of decision making." Then "through pattern recognition, the problem solver identifies actions to address the issue. As one begins to act, they are also assessing, in real time, the potential impact of their actions.... As problem solvers do this, they adjust their actions on-the-fly." Instead of thinking "best practices", think "better patterns".
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