Research-Based Observations
Bob Bailey,
Human Factors International,
Jan 02, 2003
One adage is missing from this article: be careful when conducting usability tests, because you will only find what you're looking for. Usability tests are conducted by giving people specific tasks to conduct on a website. If you don't ask them to, say, bookmark a page on the site, then thinks like frames will not appear as a problem. That's why the advice in this article should be taken with a grain of salt. Most of it appears sound, but recommendations to use Flash, use left-side navigation frames and to write at a grade 8 level (because that's what Americans can read) are inappropriate.
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